Terms of Use & Privacy Policy

🔒 1. Your Privacy & Data Protection

At ReWall NZ, we respect your privacy and are committed to protecting your personal information. We understand that when you share details about your property and project with us, you're trusting us with sensitive information.

What This Means for You

• No Marketing Lists: Your email and contact details will never be added to third-party marketing databases
• No Data Sales: We do not sell or monetise your personal information under any circumstances
• Project-Specific Use: Your information is used only to respond to your enquiry and provide you with the services you've requested
• Secure Storage: Your data is handled securely and retained only as long as necessary to provide our services

📋 2. Information We Collect

When you use our website and services, we may collect the following information:

Contact Form & Quote Requests

• Name and contact details: Your name, email address, and phone number (if provided) so we can respond to your enquiry
• Site address or location: The address you search for or provide, used to understand your project location
• Project specifications: Wall lengths, heights, types, and other details you provide about your retaining wall requirements
• Site photos and documents: Any files you upload to help us understand your project
• Map interactions: Wall drawings and measurements you create using our mapping tool

Automatic Information

• Technical data: Browser type, device information, and IP address for site functionality and security
• Usage data: How you interact with our website to help us improve user experience

🎯 3. How We Use Your Information

Your information is used exclusively for the following purposes:

• Quote Preparation: To prepare accurate quotations based on your project requirements
• Project Communication: To contact you regarding your enquiry and provide updates on your project
• Service Delivery: To deliver the engineering, design, and construction services you've requested
• Internal Records: To maintain records of our communications and projects for quality assurance

We Will Never

• Share your information with unrelated third parties for their marketing purposes
• Use your project details in public case studies without your explicit written consent
• Contact you for unsolicited marketing unrelated to your enquiry
• Make your personal details publicly available

🗺️ 4. Maps & Property Boundaries

Data Source: Land Information New Zealand (LINZ)

The property boundary information shown on our mapping tools is sourced from Land Information New Zealand (LINZ), specifically the NZ Property Parcels dataset. While LINZ data is authoritative, there are important limitations you should be aware of:

• Not Survey-Accurate: Property boundaries displayed are based on cadastral data and may not reflect the exact on-ground position of boundaries
• Subject to Change: Boundary data is updated periodically and may not reflect recent subdivisions or boundary adjustments
• Aerial Imagery Alignment: There may be minor discrepancies between property boundaries and aerial imagery due to different data capture methods
• Indicative Only: The boundaries shown should be treated as a guide only, not as definitive legal boundaries

Distance Measurements

Wall lengths and distances measured using our online mapping tool are:

• Estimates Only: Calculated from digital mapping data and may vary from actual ground measurements
• Subject to Variation: Site conditions, terrain, and ground-truthing may reveal different measurements
• For Planning Purposes: Useful for initial project planning and quotation, but not for final construction specifications

Limitation of Liability

ReWall NZ accepts no liability for:

• Any discrepancies between displayed property boundaries and actual legal boundaries
• Variations between estimated measurements and actual site measurements
• Decisions made based solely on mapping data without professional verification
• Third-party data accuracy, including LINZ data and satellite imagery

Recommendation: For accurate property boundaries, we recommend engaging a licensed cadastral surveyor. Final project costs will be based on verified site measurements.

📐 5. Quote Builder Tool

Our online Quote Builder tool is designed to help you get an initial understanding of your project scope and request a personalised quote from our team.

Understanding Your Quote Request

• Preliminary Estimates: Information you enter (wall lengths, heights, types) generates a preliminary scope for our team to review
• Not a Final Quote: The quote request you submit is a starting point for discussion, not a binding quotation
• Professional Review: All enquiries are reviewed by our engineering team who will provide a formal quotation based on your specific requirements
• Site Assessment Required: Final pricing typically requires a site visit or detailed survey to confirm conditions

Your Submissions

When you submit a quote request through our tool:

• Your contact details and project information are sent securely to our team
• Map drawings and measurements are included to help us understand your requirements
• Any uploaded files are stored securely and used only for your project assessment
• We aim to respond within 24-48 hours with next steps

Fair Use & Rate Limiting

To ensure a good experience for all users and protect against misuse, our website includes fair use limits:

• Form Submissions: Limited to a reasonable number per hour to prevent spam
• File Uploads: Limited to 5 files per submission, 5MB per file
• Map Interactions: Reasonable limits on drawing and search operations

These limits are generous for normal use and you're unlikely to encounter them. If you do reach a limit, simply wait a few minutes or contact us directly. These protections help us maintain a fast, reliable website for everyone.

🔗 6. Third-Party Services

Our website uses the following third-party services to provide functionality:

Mapping Services

• OpenStreetMap: Base map tiles and geographic data
• LINZ Data Service: NZ Property boundary data (NZ Parcels dataset)
• Leaflet: Interactive mapping functionality

Form Processing

• FormSubmit: Secure form handling for contact forms
• Netlify: Website hosting and serverless functions

These services have their own privacy policies and terms of use. We've selected reputable providers who handle data responsibly, but we encourage you to review their policies if you have concerns.

LINZ Data Attribution

Property boundary data is sourced from Land Information New Zealand (LINZ) and is licensed under the Creative Commons Attribution 4.0 International licence. LINZ data is Crown copyright.

✅ 7. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of any personal information we hold about you
• Right to Correction: You can ask us to correct any inaccurate information
• Right to Deletion: You can request that we delete your personal information (subject to legal retention requirements)
• Right to Withdraw: If you've opted into any communications, you can opt out at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days as required by law.

📝 8. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• The "Last Updated" date at the bottom of this page will be revised
• For material changes, we may provide additional notice on our website
• Continued use of our website after changes constitutes acceptance of the updated terms

We encourage you to review this page periodically to stay informed about how we protect your information.